Refund & Cancellation Policy

• Silver and Gold are fixed-term plans (30 days unless the plan says otherwise), paid once in cryptocurrency through Cryptomus.
• No automatic renewal. We never charge you again. When your plan ends, your account moves to the Free plan. To continue, you buy a new period yourself.
• Access starts as soon as your payment is confirmed and lasts until the end of the period. If you buy while a plan is still active, the new days are added after your current end date.
• The sign-up trial (1 day of Silver, +1 day with a referral link) is free, needs no payment and never turns into a paid plan.
• You can get a refund in the cases listed below. Nothing in this policy limits the rights that consumer law gives you.

The price, plan length and features are shown on the Pricing page and again before you pay. The USD amount shown at checkout (including any active discount) is the amount you pay. Cryptomus converts it to the coin you choose; blockchain network fees for sending your payment are set by your wallet and network.

We do not change the price or reduce the features of a period you have already paid for.

Your plan is a digital service that starts electronically as soon as your payment is confirmed. Before you pay, we ask you to confirm that you want the service to start immediately and we tell you what that means for your right of withdrawal:

3.1 Consumers in Türkiye

Under Article 15(1)(ğ) and (h) of the Distance Contracts Regulation, the 14-day right of withdrawal does not apply to a service that starts with your consent before the withdrawal period ends and is performed electronically. This is shown to you separately and confirmed by you before payment. If we did not obtain that confirmation, your statutory 14-day right of withdrawal applies.

3.2 Consumers in the EU, the UK and similar countries

You may withdraw within 14 days of your purchase without giving a reason. Because you asked us to start immediately, we keep only the part of the price that matches the days that passed until you told us you are withdrawing, and refund the rest.

Example: a $30 plan for 30 days, withdrawal on day 5 → we keep 5/30 × $30 = $5 and refund $25.

If we did not give you the required withdrawal information before payment, or did not obtain your request to start immediately, you pay nothing for the days used and we refund the full amount.

3.3 Other countries

If the law where you live gives you a cooling-off period or other mandatory rights, those rights apply and this policy does not limit them.

• We could not provide the service. Your payment was confirmed but your plan was not activated, or paid features were unavailable because of a problem on our side and we could not fix it within 48 hours. You choose: a full refund for the days affected (the full price if the plan never worked) or the same number of days added to your plan.
• Duplicate or excess payment. We refund the extra amount.
• Wrong plan charged. We refund the difference, or the full amount if you no longer want the plan.
• We change the plan during your paid period in a way that is worse for you. You may end the plan and get the unused days back.
• We close or suspend your account during a paid period. We refund the unused days.
• Withdrawal under section 3.

Outside the cases above and your statutory rights, we do not offer change-of-mind refunds, including when:

• you did not use the plan or forgot about it;
• the withdrawal period in section 3 has ended, or no withdrawal right applies after you agreed to an immediate start;
• a panel's live price differs from the one we last recorded (panel prices change all the time; see Data Accuracy in our Terms);
• the days were free (trial, referral or promotional days).

Your rights under consumer law are not affected.

Contact us through any of these channels:

• Support ticket in your account: Tickets (sign-in required)
• Telegram: @smmanalysiscom
• Email: [email protected]

Include your account email, the payment date and amount, and the reason. To withdraw, a clear statement such as "I withdraw from my contract" is enough; it must be sent within the 14-day period. We confirm receipt by email without delay.

We reply within 2 business days. Approved refunds are paid within 14 days of your request reaching us.

Payments are made in cryptocurrency, so refunds are also paid in cryptocurrency: the USD amount due, in USDT or the coin you paid with, to a wallet address you give us (or through Cryptomus where it supports refunds). We do not deduct any fee and we pay the network fee for the refund. Please double-check the address you send us; crypto transfers cannot be reversed.

To handle refunds and disputes, we keep a record of each purchase: plan, price, time, the confirmations you gave before paying and the version of this policy shown to you. See section 6 of our Privacy Policy for how long we keep them.

We may update this policy for future purchases. The version in force when you paid applies to that purchase.

If we cannot resolve a complaint together, you can use the dispute bodies available to you as a consumer. In Türkiye this is the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court, depending on the amount. In the EU and the UK you can bring a claim in the courts of the country where you live.